Why Do I Need a Support Plan?

Your website runs off of software. Software needs updating periodically to make sure it stays up to date. Why does it need to stay up to date? Software is never 100%. It constantly needs updating because of security fixes, optimization to how well it runs, new features which help the functionality of your site and many more reasons. 

Think of it this way. Take your smart phone. Every so often, you get software updates for your phone and the apps that run on it. This is EXACTLY the same case for your website. 

Why Can’t I Just Update My Own Website?

You CAN! There is nothing holding you back from clicking away on that update button. But before you do, do you know WHY the plugin is being updated? Do you know if that update is going to play nice with the other plugins on your site? If you make this update on your site, will it break? Are you following each and every single plugin changelog to make sure that this update is even necessary for your website at this time? I DO! I am following everything to make sure it will work on your site. I make sure the update is necessary and make sure it will work on your website. I test all major updates before pushing it live to your main website. 

Ok So How Much Will Support Cost?

Pricing is below for my plans. If you have a shop on your site, you will need the “Maintain It” package at a MINIMUM. Why? Because e-commerce websites need a lot more care when it comes to supporting, updating and making sure everything works.

If you have a brochure site with just company information, then the lower cost plans are right for you!

Support hours are Monday – Friday: 10am – 8pm – Except major Holidays

*No Contracts. Cancel anytime. Discounts available for yearly plans and non-profits.

Need Help

$75.00

30 Minutes of Content Changes
Plugin / Theme Updates When Needed
Uptime & Security Monitoring
Enhanced Site Speed
Daily Site Backups
Detailed Monthly Reports
Analytics Report Dashboard (NEW)
Realtime Anti-Spam Analyzer (NEW)
Fail2Ban Integration* (NEW)
Security Scans – Daily (NEW)
Free Malware Removal (NEW)
Access to Support Portal for Tickets
E-Commerce Updates
Website Hosting

Maintain It

$150.00

60 Minutes of Content Changes
Plugin / Theme Updates When Needed
Uptime & Security Monitoring
Enhanced Site Speed
Daily Site Backups
Hourly Site Backups (NEW)
Detailed Monthly Reports
Analytics Report Dashboard (NEW)
Realtime Anti-Spam Analyzer (NEW)
Fail2Ban Integration* (NEW)
Domain & SSL Support** (NEW)
DNS Management (NEW)
Security Scans – Daily (NEW)
Free Malware Removal (NEW)
Access to Support Portal for Tickets
E-Commerce Updates
Website Hosting for 1 Site

Maintain It All

Call for Quote

Custom Number of Minutes of Content Changes
Plugin / Theme Updates When Needed
Uptime & Security Monitoring
Enhanced Site Speed
Hourly Site Backups (NEW)
Detailed Monthly Reports
Analytics Report Dashboard (NEW)
Realtime Anti-Spam Analyzer (NEW)
Fail2Ban Integration* (NEW)
Domain & SSL Support** (NEW)
DNS Management (NEW)
Security Scans – Daily (NEW)
Free Malware Removal (NEW)
Access to Support Portal for Tickets
E-Commerce Updates
Stock Photography & Video Usage
Website Hosting for Up to 2 Sites

Minimal

$50.00

120 Minutes of Content Changes per year
Plugin / Theme Updates When Needed
Uptime & Security Monitoring
Enhanced Site Speed
Daily Site Backups
Detailed Monthly Reports
Analytics Report Dashboard (NEW)
Realtime Anti-Spam Analyzer (NEW)
Fail2Ban Integration* (NEW)
Security Scans – Daily (NEW)
Free Malware Removal (NEW)
Access to Support Portal for Tickets
E-Commerce Updates
Website Hosting

*Fail2Ban is an intrusion prevention software framework that’s highly effective at preventing brute-force attacks.
**Free domain renewal for one domain name with a value $20 or under.

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